Refunds & Returns
CANCELLATION BEFORE DELIVERY
If you have NOT received your merchandise, you may cancel all or part of your order within 24 hours of placing your order without a charge or fee by contacting us.
RETURNS AFTER DELIVERY
All sales are final. However, if you discover concealed damage you have 3 days to report it. Just call our service department.
If a refund has been authorized, please note the following:
- All payments types will be refunded by cheque (allow 21 business days).
Our goal is to make our customers fully satisfied with the products and services we offer. We ask that customers verify the products they are ordering before finalizing an order.
Please make sure you are ordering the correct item before placing your order. If you need assistance in ordering a product or you need technical help please call our sales staff at 705-626-8266. If you need to return an item you must notify us within 2 days after receiving the unit. No returns will be accepted after that time period. There will be a 25% restocking fee on cancelled or unopened returned items, plus the shipping cost to you and back to us. If you need to cancel an order you must call us at 705-626-8266. Do not email us any cancellations. All special order products cannot be cancelled.
We will not take back any unit(s) that were opened and/or taken out of the box, for sanitary reasons.